The Expedia Booking

Open Mobile->Browser->Expedia

"Welcome to Expedia! Your experience will be MUCH better if you Download our app"

Go Away->Close Window->Check Hotel Coupon Expiry: Today -> GOOD!

Hotels->NYC->Checkin: 01.XX- Checkout 01:YY

"NYC is a popular destination for the times you are booking!"

Filter By Price-> Scroll Down -> WHOA!!!!

"Nicely done! 4 Star Times Square $95 1 room left!"

BOOK -> Apply Coupon -> "Total cost: $45 YES! - Enter Credit Card Info

"We are sorry an error has occurred. Please try your request again, or contact Expedia support."

WTF?????->Book Again->Phone Rings->Jesus H Christ

"Hello. Please don't hang up. Are you satisfied with your internet service today? Would you like to hear about...."

Hang up-> blood pressure 150/100 now

"We are sorry but Firefox has crashed" -> "GODXXXXIT"

Attempt to rebook->still get error->ok I give up>call support.

"Hello welcome to Expedia Premier support. In a few words tell us how we can help .. "

"Speak to an agent!!!!"

"You said speak to an agent, is that correct?"

"YES YES YES YES YES"

"OK, let me connect you. Do you have an itinerary number."

Push (#########################)

"I still didn't get that. Let's try this again. Do you have an itinerary number?"

"NO NO NO NO NO NO NO!"

Blood pressure 200/150 now

"No problem. I will get you to an agent now. But please note, in the future you can save time by entering your itinerary number.:

"@##@#(*@S"

"Current hold times are less than [2] minutes"

Really bad Hall and Oates music plays.

"Hello Welcome to Expedia my name is #######. How can I help you?"

"Hello my name is John. Can you please help me book a hotel in NYC. I have a coupon that I want to use also for the booking. When I checked there was only 1 room left."

"Certainly. But before we begin I will need your email address."

Tell person email

"Can have your phone number associated with this account?"

Tell person mobile phone number.

"John, I'm so sorry you called the Premier Support Line. While you did have this status last year, this year you did not book enough hotels/miles to quality. I am so sorry. I will transfer you to the regular support line."

"Current hold times are roughly [40] minutes."

Blood Pressure 250/200 now

38 minutes later

"Hello Welcome to..."

"Yes I know, can we please skip the formalities, just help me book a hotel in NYC now"

Give dates to Expedia Lady that probably thinks I'm crazy now-> wait->wait->

"John, you are attempting to use a hotel coupon that was given to you by Expedia Japan on the US Website. I am not sure this can be done."

"They are both registered to the same email. So it should be okay, right?"

"Let me speak to my manager. The coupon also expires today, so I am not sure. Please hold"

More really bad Hall and Oats music->Your outta touch->reminds me of GTA Vice City

Try to book again on website on computer while waiting->get coupon is invalid->Christ->guess it expires

Try to book again on website w/o coupon->this room is no longer available->Jesus->Jesus->Jesus->hang up phone

I give up->Book expensive hotel->nonrefundable->$287->enter credit card->wait

"Congratulations John, you're going to New York"

-----

I am exhausted. But at least I got the damn thing done. As I shut my computer off, the phone rings.

"Hello John, this is XXX from Expedia Support. I think we just got cut off."

"Uhm, ok."

"I spoke to my manager, and we have good news. We transferred that coupon over to the US and it can now be used. While that was transferring I locked that $95 hotel you wanted to book so others could not reserve it. So we are all set now. Would you like me to make that reservation?"